Refund policy

REFUNDS

We want every order to make you purr with happiness!
Each piece is custom-made just for you (and usually approved by our resident cat supervisor 🐱).

Because of that, we can’t accept physical returns or exchanges — but don’t worry, you’re completely covered by our 60-Day Money-Back Guarantee.

💸 60-Day Money-Back Guarantee

If something isn’t quite right — whether your item arrives damaged, the wrong size, or simply not up to our usual standard — just reach out within 60 days of delivery, and we’ll:

  • 🐾 Review your issue

  • 🐾 Offer a replacement or full refund-whatever you would perfer (no need to send the item back!)

We want you to love what you ordered, and we’ll always make things right if there’s a problem.

🐱 Before You Order

Each product is made specially for you, so please double-check your:

  • Size

  • Colour

  • Shipping address

We can’t make changes once an order goes into production.

💌 How to Request a Refund

Email us at binxie@mail.com with:

  • Your order number

  • A brief description of the issue

  • A photo if applicable

Our team (and the cat) will review it as quickly as possible.

❤️ We’re Here to Help

Questions or concerns?
Just drop us a message — we’re friendly, fast, and always happy to help (especially if you send cat pictures).